Friday, December 7, 2012

[G] Google Maps: You learn, we listen

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Google Lat Long: Google Maps: You learn, we listen

Whether you use Google Maps to get to work on time, explore new places, or find your way, our goal is the same: to make Google Maps the most comprehensive, accurate, and usable map for you. We are constantly working to achieve this goal by supporting you where and when you need it, and actively listening to your feedback.

Your answers and support for your Maps

There are more than one billion monthly active users of Google Maps services, and we are able to reach users in over 40 languages on our desktop maps and mobile maps Help Centers. Learn everything from searching on Google Maps to embedding a map onto your blog. In order to make sure the how-to guides and videos we post are useful to you, we provide a star rating form at the bottom of each article. Your ratings help us prioritize which articles we update - like this newly improved Help Center article for creating My Maps.

In the Google Maps Help Forum, a tight-knit community of superusers called “Top Contributors” and Googlers help you troubleshoot more technical issues, brainstorm best practices, and connect with others passionate about Google Maps. Our Google+, Twitter, and Facebook channels are also there to share product tips, and of course to listen to what you have to say.

Tell us what you think about our Maps

Your feedback is valuable when it comes to improving both the quality of support provided to you as well as the quality of the product itself. Provide comments and feedback about your Maps experience (and even help to fix the map) through the “Report a problem” feature. It can be found in multiple places on the desktop version of Maps, most prominently in the bottom-right corner of the map.

You can tell us what you think about our Maps by clicking “Report a problem” > “Other problems” > “All other comments, feedback on Google Maps.”

There are instances where feedback has caused big changes. For example, some Google Maps Android users had expressed their disappointment that viewing maps required an internet connection. The product team took that to heart and created a feature for mobile users to download maps for use offline.

Good support is about creating a connection between those of us behind the product and all of you who use the product. We want you to know your support options and feedback channels. After all, support and feedback are what drives Google Maps forward and what helps to make your experience easier than folding up a map.

Posted by Laura Paragano, Consumer Operations

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