Wednesday, November 16, 2011

[G] New Layout for the Help Center

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Inside AdSense: New Layout for the Help Center

As AdSense has developed over years, the Help Center has also grown to help you answer your questions and learn more about AdSense. With continuous updates and articles being added regularly, however, the Help Center became increasingly difficult to navigate. Today we’re pleased to announce a redesigned Help Center, making it easier for you to access materials to answer your questions.  We’re excited to share some of the changes we have made to make the Help Center more user friendly.

With the new layout, you can quickly move through topics to answers and in the left navigation bar, you'll see all articles related to the same topic. The links along the top that show you how you've progressed through topics will help you navigate more quickly. In addition, we've reorganized help articles based on the task you're trying to accomplish. We hope that this will cut down the time it takes you to find the article you're looking for, make it much easier to find that content, and help you learn about AdSense.

In the new layout, you’ll recognize that we have four separate sections:
  • Learn about AdSense contains all help articles organized by category.
  • Fix an issue is for publishers that have a specific question.
  • Additional resources in the right navigation bar has more useful information about AdSense.
  • Get Started in the left navigation bar has basic information about AdSense and how to get started.
For security reasons, some forms require publishers to login. Thus, we recommend that you login to your account while you are visiting the Help Center, especially the “Fix an issue” section.

In the coming weeks, you may notice more design and layout changes that will make your Help Center experience even better. Combined with the new Help Center organization, we hope that these ongoing design changes will make your learning experience in the Help Center more enjoyable, efficient, and useful.

Posted by Özge Kökçü, AdSense Help Center Lead

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